Frequently asked Questions

Press the ´Talk To Us´button on our web and we will answer your email within hours.

We are a Swedish EVSE producer! All electronics are manufactured and assembled in Sweden. Cables, aluminum and plastic parts are our own design and manufactured by Charge Amps in Shanghai. Assembly and final tests are made in Sweden.

Email us at info@charge-amps.com and we will get back to you.

Call your local reseller or send an email to support@charge-amps.com and we will get back to you the same day.

Generally, 3 years warranty, unless otherwise agreed.

Like all electrical products Charge Amps EV charging solutions shall be treated with care and be kept out of water, if not connected to the EV or Plug In Hybrid. Please download and read our manuals for information about our products.

Please download “Lilla Laddskolan” on White Paper, to learn more about EV charging. These Documents are written with Copyright. If you decide to share, remember to mention who wrote it .

The number of EVs increases, therefor, make sure to plan long term, that will be the best solution in the long run. Call us or send us an email to find out what questions to ask and how to plan for the best possible installation of one or many chargers.

Check how much power is available. Call us or send us an email and we will send you a check list with the questions you should ask and the things you need to attend to. Your electrician will help you answer and we will back you up.

In order to access the full potential of the HALO Wallbox, make sure to connect it to our www.my.charge.space cloud service. Of course you can also use the HALO™ Wallbox to charge your car without connecting it. Read more about the cloud service `tab Whitepapers (link)`

Yes, in October 2017, HALO Wallbox™ comes with adjustable power 7.4 kW – 22 kW.

We recommend that you call your installer or email us at support@charge-amps.com

RAY Type 2 16A will be available in September 2016.

Yes, RAY will also be available as 32A during autumn 2016 and as a 3 phase cable in 2017.

With SPARK, we are charging EVs and Plug In Hybrids in 27 countries on 4 continents, but now it’s time for SPARK to retire. SPARK will be replaced by RAY, available as both Type 1 and Type2. Of course many of our resellers around the world still offer SPARK and we will give services and supports to all SPARK customers for a long time to come.